Return Policy
1. Return Eligibility
You may request a return if:
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The product is damaged, defective, or tampered with upon delivery.
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You received the wrong product.
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The product has quality issues verified by our team.
To be eligible for a return:
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The request must be made within 24 hours of delivery.
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The product must be unused and in its original packaging.
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Clear photos/videos of the issue must be provided.
2. Non-Returnable Items
Due to food safety and hygiene regulations, the following items cannot be returned:
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Opened or partially consumed products.
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Products damaged due to improper storage after delivery.
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Products returned without original packaging.
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Change-of-mind purchases.
3. Refund Process
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method within 5–7 business days.
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COD orders may be refunded via bank transfer or UPI.
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Shipping charges are non-refundable unless the return is due to our error.
4. Replacement Policy
For damaged, defective, or incorrect products, customers may choose:
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A replacement product (subject to availability), or
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A full refund.
5. How to Request a Return
Email us at nutzovafoods@gmail.com with:
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Order Number
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Customer Name
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Product Name
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Reason for Return
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Photos/Videos of the issue
6. Cancellation Policy
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Orders can be cancelled before dispatch for a full refund.
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Once the order has been dispatched, cancellation requests may not be accepted.